Colleen Monaghan

Colleen Monaghan is an experienced professional in customer care and support services, currently serving as the Director of Customer Care - Global at Blackline Safety since July 2018. In this role, Colleen oversees global technical support services and has previously developed the Customer Care team for North America, establishing 24/7 support services. Colleen's background includes significant leadership positions such as Director of Reader Sales & Service at Calgary Herald, where responsibilities included managing customer acquisition and retention initiatives, and roles in various companies including New Parking Inc. and Sears Canada Inc., focusing on customer service and business management. Colleen holds a degree in Computer Science from the University of Calgary and has enhanced professional development through programs at the Disney Institute.