Steve West

Steve West is an accomplished customer service consultant with extensive experience in various leadership roles across multiple organizations. Since July 2019, Steve has been a self-employed contractor and consultant, supporting businesses in enhancing customer-facing environments. Steve's prior experience includes serving as Head of Customer Services at a leading business services company, where improvements in customer experience and team motivation were achieved. Additionally, Steve held significant positions at TNT Express UK, including Divisional General Manager and National Sales Manager, where strategic sales initiatives led to notable revenue growth and efficiency enhancements. Steve holds a Master's degree in Business Administration with a focus on Strategic Management and has a solid background in marketing, evidenced by relevant degrees and certificates.