Thalles Paz

Thalles Paz has extensive experience in customer service and support, currently serving as the Head of Customer Service, Support Manager, and Head of Customer Success at Bling since May 2019. Thalles incorporates strategic relationship management to lead a team of over 150 professionals across Customer Success, Support, Quality, and Training departments, focusing on defining OKRs and managing processes and projects. Prior roles include heading Customer Success and Support at Umbler, where Thalles improved customer experience and reduced churn, and managing technical support at RedeHost, specializing in hosting and cloud computing. Educational credentials include an MBA in Marketing from Pontifícia Universidade Católica do Rio Grande do Sul and degrees in IT and Computer Science.