Amanda Duvenäs

Amanda Duvenäs is an experienced professional in customer support and experience management, currently serving as Customer Support Manager at Blixx Gaming since March 2024. Previously, Amanda held the role of Customer Experience Operations Manager at Hero Gaming from August 2018 to September 2023, where responsibilities included delivering stakeholder briefings on UX research, managing communication and content creation for customer support, overseeing operations, and leading recruitment efforts. Amanda progressed through various positions at Hero Gaming, starting as Customer Support Team Lead and initially as Customer Support Hero, demonstrating a strong ability to analyze performance metrics, optimize procedures, and manage teams effectively. Prior experience includes working as a Customer Support Agent at Gaming Innovation Group and as a Ski Lift Operator at Kiruna Kommun from 2014 to 2017.