Rob McClung

Rob McClung is a seasoned operations leader with extensive experience in transforming customer support organizations across various high-profile companies. Currently serving as Global Senior Leader of Operations Support at Block, Rob oversees Vendor Management and Workforce Management for CashApp. Previously, Rob held significant roles at AppFolio, Inc. as Vice President of Customer Care, Stripe as Head of Operations Centers, and Google in multiple director positions, focusing on scaling customer support operations across global teams. Rob's expertise extends to senior advisory positions and leadership roles in early-stage companies, coupled with a strong educational background, including an MBA from Northwestern University's Kellogg School of Management and a BSE in Mechanical Engineering from Duke University.