Natcha Milos

Natcha M. is an accomplished Scrum Master with extensive experience in leading Agile transformations and high-performing software development teams across multiple organizations. At Florida Blue, Natcha M. successfully managed teams in Conversational AI, achieving significant improvements in customer resolution rates and on-time releases while enhancing team velocity. Previous roles at JPMorgan Chase & Co. and Bank of America involved leading teams in modernizing legacy systems and driving Agile practices, resulting in substantial efficiency gains. Natcha M. has also held administrative roles at various companies, demonstrating strong organizational and leadership skills. Educational background includes a Bachelor's degree in Information Science from Silpakorn University.