William Wagner is an experienced Senior Product Manager at Blue Cross NC, tasked with conducting market research and developing personas for client reporting. With a robust background at Blue Cross Blue Shield of Michigan spanning over a decade, William held various roles including Product Development Consultant, where solutions for member health issues were developed; Senior Healthcare Analyst/Vendor Manager, focusing on vendor negotiations and data analytics; and Analyst, Medical Affairs, supporting service valuation and process improvement. William's educational credentials include a Master's Certificate in Health Administration, a Master of Science in Business Administration, and a Bachelor's degree in Social Studies Teacher Education, complemented by high school preparatory education.