Kathleen Sullivan

Kathleen Sullivan is an experienced professional with a strong background in customer service and training program development. Currently serving as a Correspondence and Inventory Analyst at Blue Cross and Blue Shield Federal Employee Program since November 2020, Kathleen has designed and delivered comprehensive training programs on leadership development, communication skills, and customer service. Previously, as a Customer Care Advocate at Blue Cross Blue Shield of Michigan and a Customer Service Manager, Kathleen enhanced organizational capacity through cross-departmental collaboration and strategic planning. Additional experience includes roles as a Customer Service and Operations Specialist at Apple, where Kathleen contributed to client satisfaction and staff training, and as an Overnight Inventory Lead at Amazon, focusing on training in inventory management. Kathleen holds a Bachelor of Business Administration from The University of Arizona Global Campus and an Associate of Arts in Business from Cosumnes River College.