Chris Hancock

Chris Hancock is an experienced telecommunications professional currently serving as Manager of Telecommunications Systems at Blue Cross Blue Shield of Arizona since January 2023, focusing on enhancing the contact center IVR experience. Previously, Chris held the position of Sr. Manager of Contact Center Technology at Carvana, where responsibilities included developing IVR and telephony solutions while improving system efficiency. Chris also served as AVP of Workforce Management at Ancora Education and Director of Shared Services Analytics at Delta Career Education Corporation, managing key functions including Five-9 Dialer and Salesforce CRM. Earlier roles include Sr. Operations Specialist at JPMorgan Chase, where analyses contributed to custom call campaigns, and Dialer Administrator at Target, optimizing Avaya PDS systems. Chris holds a Bachelor of Applied Science in Operations Management from Arizona State University and an Associate of Arts and Sciences in Computer/Information Technology Administration and Management from Scottsdale Community College.