Kelley Davis has amassed extensive experience in quality control and training within Blue Cross Blue Shield of Arizona since 1999, currently serving as Quality Control Manager. In this role, Kelley leads a team of auditors and analysts, ensuring compliance with audit standards and operational excellence while effectively communicating findings and resolutions. Prior positions include Quality Control Supervisor and Quality and Training Supervisor, where Kelley focused on improving audit processes and training staff. Kelley holds a Master of Business Administration from Grand Canyon University and a Bachelor of Arts in English from Arizona State University, supplemented by earlier education in English literature from Northern Arizona University and Glendale Community College.
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