Kat R.

Kat R. has a diverse background in technology and customer service, currently serving as a Team Lead at GreenPages Technology Solutions since May 2017, overseeing a team of 17 help desk technicians and enhancing support processes through policy analysis and training documentation. Previous roles include Tier 1 Technician, Support Center Analyst, and Customer Service Representative, demonstrating proficiency in technical support and customer interactions. Kat R. has actively engaged with various support tools such as AutoTask and Jira to ensure effective ticket resolution. Educational qualifications include a Technical degree in Computer Systems & Information Technology from Erwin Technical College and ongoing studies for an Associate of Science in Network Security at Hillsborough Community College.