Michael Ferry CCSM, CXP

Michael Ferry CCSM, CXP has a diverse work experience in the field of customer success. Michael has worked as a Sr. Strategic Customer Success Manager at Blue Triangle, where they led customer success and drove value outcomes for customers in the western US. Michael was a member of the Customer Success Leadership Network, the Customer Success Network, and Gain Grow Retain.

At New Relic, Inc., Michael served as a Sr. Customer Success Manager for the US East Region, generating over $2.6 million in revenue across multiple accounts. Michael also worked as a Strategic Customer Success Manager at Success Chain, where they provided consulting services.

In their role as a Customer Success Director at Successware, Michael managed a customer migration project and implemented a customer-focused strategy to promote a culture of customer success. Michael has also worked as a Director of Customer Success and CX at Norton Shopping Guarantee, where they managed top-tier accounts and led customer-facing post-sale activities.

As a Book Editor, Michael was involved in the editing of books such as "Rediscovering Customer Success" and "Customer Success for a Whole New World." Michael has also been a Sr. Customer Success Manager at RainKing Solutions, where they educated sales teams about the power of data analytics and intelligence in driving sales effectiveness.

Overall, Michael's work experience demonstrates their expertise in customer success management, consulting, and driving revenue growth through strategic customer success initiatives.

Michael Ferry CCSM, CXP has a Bachelor's degree in Information Technology with a focus on Rich Media, Interactive UX, and Multi-Media from Colorado Technical University. Michael also pursued a Master's degree in Internet Marketing from the University of San Francisco. In addition to their formal education, Michael has obtained several certifications to enhance their skills and knowledge in customer success, marketing, and digital strategies. These certifications include the 2022 Customer Success Professional Development Program Certificate from Success Chain, as well as various certifications from LinkedIn, such as Leading a Customer-Centric Culture, Delivering Bad News to a Customer, Building Customer Loyalty, and Managing Customer Expectations for Frontline Employees. Michael also holds certifications in Developing Executive Presence from LinkedIn and multiple advanced courses in interactive marketing, social media, web analytics, inbound marketing, integrated digital strategies, search engine marketing, and usability from the University of San Francisco. Michael has also obtained a certification in WP CMS Functionality/Usability/Configuration from the Wordpress Academy.