Laurent Delaunay

Laurent Delaunay is a seasoned professional in customer success management with extensive experience in strategic advisory roles and customer relations, primarily at Blue Yonder since May 2016. As Senior Director of Customer Success Management, Laurent Delaunay drives customer satisfaction and adoption, ensuring value realization for existing clients. Previously, Laurent Delaunay served as Senior Director of Customer Experience at JDA Software, providing leadership in customer initiatives and enhancing engagement and satisfaction metrics. Laurent Delaunay’s career includes significant positions at JDA Software, focusing on global account management and customer support, achieving high maintenance renewal rates and revenue increases throughout a successful tenure. Laurent Delaunay's educational background is from ISC Paris, where a Bac + 5 in Business was earned.