Edward Vera

Edward Vera is an accomplished IT professional with extensive experience in technical support and escalation management. Currently serving as a Senior IT Support Analyst at Bluebeam Software, Inc. since June 2015, Edward previously held the role of Production Support Lead at Bank of America, where responsibilities included handling escalated technical tickets for various internal applications. Edward’s expertise extends to roles at American Traffic Solutions as a Level 2 Support Analyst, where network connectivity issues were addressed, and at Countrywide Financial, providing enterprise-level helpdesk support. Edward began a career in tech support as a Technical Support Specialist at the University of Phoenix, following an educational foundation with an Associate's degree in Occupational Science from High Tech Institute.