Brianna Elsass

Brianna Elsass currently serves as the Head of US Digital Servicing and Technology at BMO, a position held since October 2016, where responsibilities include defining and implementing the digital strategy for secure digital channels within the Banking Group. Prior experience includes roles at Wells Fargo as VP of Enterprise Digital Sales Strategy & Execution, and various positions at Capital One, notably Senior Portfolio Product Manager overseeing customer experiences for card-partnerships. Additional management roles at Discover Financial Services and The Washington Center highlight expertise in digital servicing strategy and customer experience development. Brianna Elsass holds an MBA in Change Management and Leadership from DePaul University and has completed the United Way Board Leadership Institute at Northwestern University's Kellogg School of Management.