Joy Walker

Joy Walker is a seasoned professional in operational risk management and compliance with extensive experience in the financial services sector. Currently serving as Senior OPC Manager at BNP Paribas Personal Finance since March 2021, Joy previously held roles including Head of Compliance Monitoring and Interim Finance Consultant at BNP Paribas, and Senior Operational Risk Manager at both Opel Vauxhall Finance and GM Financial. Joy’s career began at Lombard North Central, progressing through various positions that involved managing customer service teams, implementing automated systems, and enhancing operational frameworks to improve profitability and efficiency. Notable achievements include significantly reducing aged debts and improving process workflows across multiple organizations.