Sugiita Ravi

Sugiita Ravi currently serves as the CX Ops Excellence Manager at BORZO, where responsibilities include managing a customer service team, executing projects, conducting quality audits, and driving departmental initiatives to enhance customer experience. With a solid background in customer support, Sugiita previously held roles such as Customer Support Team Lead at Lalamove and Ad Operations Assistant Lead at Teledirect Telecommerce, along with earlier positions in order management and payroll. Sugiita possesses over 5 years of professional experience in customer service, coupled with a Bachelor of Science degree in Human Resources Management from Upper Iowa University.