Ali Biktash

Ali Biktash has a diverse work experience spanning different industries and roles.

Ali'smost recent position was as a Senior Customer Value Manager at Bosta, starting in March 2023. In this role, they led pricing initiatives to increase revenue and conducted monthly reporting on achievements versus targets. Ali also collected and reported numbers to investors and provided support to various teams within the company.

Before that, Ali worked as a Senior Performance & Growth Analyst at Bosta from September 2021 to March 2023. Ali was responsible for initiating a planning model for the year and predicting new targets based on historical data. Ali also played a key role in generating monthly reports and supporting various departments.

Prior to that, Ali served as a Customer Care Enablement Lead at Bosta from June 2021 to September 2021. In this position, they focused on training and development programs, creating a knowledge base, improving quality standards, and handling customer escalations.

From January 2020 to June 2021, Ali worked as a Quality & Training Specialist at Bosta. Ali'sresponsibilities included creating performance reports, monitoring team performance, and managing outsourced operations. Ali also provided daily reports on order verifications and identified areas of improvement.

Ali started their career at Bosta as a Client Support Specialist in September 2019 and worked until December 2019. In this role, they represented the company and provided support to customers on various issues.

In addition to their experience at Bosta, Ali also founded Tayaat Origami, a startup specializing in using papers for wedding and engagement decorations. Ali held this role from March 2019 to June 2021.

Before entering the startup world, Ali worked as an Administration Officer at Australian Training Academy from March 2019 to August 2019.

Ali also gained sales experience as a Sales Executive at Otlob.com from July 2018 to February 2019. In this position, they generated leads, contacted restaurant owners, presented the Otlob application, and achieved monthly targets.

Ali's early professional experience includes a Public Relations Trainee role at EGYPTAIR in July 2016, where they assisted travelers and provided VIP services. Ali also worked as a Delegate at Maaan from July 2015 to November 2015.

Furthermore, Ali completed a three-month internship as a Project Management intern at ECO Coworking Space from August 2015 to October 2015, where they gained knowledge in project management processes and tools.

Overall, Ali Biktash has a strong background in customer support, performance analysis, training, and sales.

Ali Biktash obtained their Bachelor's degree in Commerce and Business Administration from Helwan University Cairo, where they studied from 2014 to 2018. Prior to that, they attended El-Sayda-Khadiga language school from 2008 to 2013, although no specific degree or field of study is mentioned for this period. In terms of additional certifications, Ali has obtained various qualifications in the field of data analytics and database management. These include certifications in Database Fundamentals from the Information Technology Institute (ITI) in April 2022, Introduction to SQL from DataCamp in February 2022, Introduction to Python from DataCamp in December 2021, Introduction to Excel from 365 Data Science in October 2021, and Learning Data Analytics from LinkedIn in September 2021. It is also mentioned that Ali has obtained a Data Analysis Challenger certification from Udacity, although no specific month or year is provided for this achievement.