Julio César Cifuentes Pinilla

Julio César Cifuentes Pinilla is a seasoned professional with extensive experience in operations management and customer service, currently serving as Chief Operating Officer at BPO Global Services S.A.S since January 2020. In this role, Julio César leads the strategy for customer interaction and business transformation within the Contact Center operations. Previously, Julio César held various key positions, including Call Center Implementation Advisor at UNHCR, Strategic Account Manager at Teleperformance Colombia, and Regional Operations Director at Teleperformance Guyana & Colombia. Julio César has a robust educational background, holding a Lean Six Sigma Black Belt from Universidad EAFIT, a degree in Customer Experience & Management from Universidad de Los Andes, and a Master's in Business Administration from ISNIB Business School, among other qualifications.