Tariq Alinur

Tariq Alinur has extensive work experience in various leadership roles within the customer experience and contact center industry. Tariq is currently serving as the Chief Executive Officer at VOVICX, where they are driving the digital engagement platform's innovative approach to streamline operations and optimize the customer experience. Prior to this, Tariq held the same role at BrainCX, spearheading transformative initiatives that resulted in elevated customer interactions, heightened retention, increased sales, and unparalleled brand loyalty.

Tariq also served as the Chairman and Founder of Interaction Director, where they drove strategic collaborations with premium brands to deliver superior customer experiences and drive revenue growth. Tariq has experience as an Advisory Board Member at Private Directors Association® and as the Sr. Director of Guest Experience and Contact Centers at Spirit Airlines, where they pioneered cutting-edge AI, bot, and human-augmented support channels, resulting in improved guest satisfaction and operational efficiency.

Before that, Tariq held the position of VP of Contact Center Operations at Liberty Latin America, where they developed the customer experience strategy and led the integration of Cable & Wireless and Columbus Communications. Tariq also worked as a Strategic Advisor at Nearshore Solutions, where they consulted on various BPO outsourcing strategies.

Tariq's earlier experience includes serving as the Regional Vice President at Conduent, where they had global outsourcing responsibility for Apple's Technical Support Centers, and as an Independent Consultant, leveraging their past experience to develop global sourcing strategies and client operations.

Tariq began their career as the Vice President of International Operations Director at JP Morgan Chase, where they built and directed the Home Lending Servicing Center, migrating customer care servicing and back-office operations to a centralized location in the Philippines.

Overall, Tariq Alinur's expertise lies in driving innovative digital engagement platforms, spearheading transformative initiatives, developing customer experience strategies, and optimizing contact center operations.

Tariq Alinur attended Miami Dade College from 1986 to 1988. During this period, they pursued an Associate of Arts degree in Business Administration, with a focus on Business Administration and Management. Tariq Alinur received no additional certifications during their education.