Martin Garces

Martin Garces has a diverse range of work experience. Martin started their career in 2012 at Healthfirst, where they worked as a Member Services Representative, pitching benefits to potential members and resolving member issues. Martin then moved on to become a Senior Member Services Representative, handling high-level member inquiries and collaborating with various departments. Martin later took on the role of Complaint Analyst in the Regulatory Affairs department, prioritizing and resolving complaints initiated by regulatory agencies. In 2017, they became a Team Lead, overseeing a team of service agents and ensuring productivity and quality goals were met. Currently, Martin works at BrainPOP as a Manager of Customer Service, utilizing analytical insights to improve processes and enhance the overall customer experience.

Martin Garces completed their high school education at Information Technology High School from 2005 to 2009, earning an Advanced Regents Diploma. After a gap of two years, they went on to pursue a Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management, General at Borough of Manhattan Community College, starting in 2011.

In addition to their formal education, Martin has obtained various certifications in different fields. These certifications include Explore / analytics and Messaging from Zendesk, Talkdesk Academy certifications in Admin, Agent, and Supervisor roles, and Foundational Support certification from Zendesk. Martin also has a certification as a Healthfirst Trailblazer ASCENT: Ranger, which they obtained from Harvard Business Publishing Corporate Learning in 2020.