Nicole Maddas

Nicole Maddas currently serves as Customer Care Manager at Breezeline, beginning in October 2022. Previously, Nicole held the position of Director of Operations at iQor from July 2013 to June 2022, overseeing a large inbound call center and managing performance metrics, client interactions, and P&L management. Earlier roles include Operations Manager at iQor, where responsibilities included trend analysis and compliance, Operations Supervisor at Asurion focusing on customer experience improvements, and Program Specialist at National Electronics Warranty handling escalations for retail clients. Nicole earned an Associate's degree in Business Administration and Management from Ashworth College, completing studies in October 2023.