Martin Fitzgerald

Martin Fitzgerald has a diverse work experience in customer success and project management roles. Martin is currently working as the Head of Customer Success - Schools at BridgeU, starting in October 2022. Prior to this, they were the Head of Customer Success - EMEA at Outfit.io from June 2021 to November 2022. During this role, they successfully created and led the Customer Success strategy in the EMEA region, managed a team of Customer Success Managers, and worked with high-value enterprise clients. Martin introduced a new Customer Success Strategy that resulted in a 0% churn rate and increased the gross margin.

Before that, Martin worked as the Head of Customer Success at PureClarity from October 2019 to May 2021. In this role, they were responsible for leading the Customer Success strategy and implementing new software to improve customer support, response times, and satisfaction ratings.

Martin also has experience as a Customer Success Manager at Arbor Education from July 2019 to October 2019, and as a Customer Success Manager at RotaCloud from August 2017 to May 2019. Martin started their career as a Project Manager, Centre Manager, and In-House Tutor at YH Training Services Ltd from July 2016 to August 2017, July 2014 to July 2016, and October 2012 to July 2014, respectively. Martin's early work experience includes being a Lead Tutor at POTENTIAL 4 SKILLS LIMITED from September 2010 to October 2012. Throughout their career, Martin has consistently demonstrated their expertise in customer success and project management, successfully leading teams and implementing strategies to drive positive outcomes for clients.

Martin Fitzgerald attended the University of Chester from 2006 to 2009, where they obtained a Bachelor's degree in Radio and Television Broadcasting Technology/Technician.