Stephanie W.

Stephanie W. has a diverse work experience starting in 2012 with Best Western Hotels GB, where they held the role of Senior Customer Services Advisor/Team Leader for over 8 years. In 2021, they worked as an Office Administrator at JRHT for a short period before joining Made In Oldstead as a Customer Experience Manager. At Made In Oldstead, Stephanie established and managed the Customer Experience team, collaborated with department heads on business strategy, created a customer journey roadmap, developed a holistic customer KPI reporting dashboard, and built a CRM platform. Additionally, they were responsible for improving B2C communications, strengthening B2B relations, solving complex customer issues, and engaging with customers to gather feedback and improve product offerings. Stephanie's most recent work experience is as a Customer Support Manager at BridgeU, starting in 2023.

Stephanie W. completed their NVQ Level 3 in Business Administration at YH Training from 2016 to 2017. Prior to that, they attended Fulford School from 1999 to 2004, but no degree or specific field of study was mentioned. Additionally, Stephanie earned their NVQ Level 3 in Customer Services at YH Training without mentioning any specific dates.