Stephen Montgomery

Stephen Montgomery has over two decades of experience in IT support and management, currently serving as the Director of IT Support at Bright Horizons since March 1999. In this role, Stephen oversees the IT and Telco service desks, ensuring adherence to published Service Level Agreements (SLAs) and high standards of customer service. Previously, as the Manager of Global Support, Stephen managed a global service desk team responsible for supporting over 700 Bright Horizons locations and 1,000 corporate employees. Additional experience includes roles such as IT Helpdesk Manager and Sr IT Service Desk Analyst at Stone & Webster from 1997 to 1999, as well as Payroll Admin.