Mariah Jacobs

Mariah Jacobs is a seasoned professional in customer success and education, currently serving as a Senior Customer Success Coach at Bright MLS since August 2021. In this role, Mariah conducts trainings for new market launches and fosters relationships with subscriber stakeholders. Prior to this, Mariah held various positions at Homesnap, including Industry Education Partner, where training for new market launches was scheduled and executed, and Premium Product Specialist, where proactive client engagement resulted in a Customer Satisfaction score exceeding 87%. Mariah's career began as a Customer Support Advisor, addressing inquiries and resolving customer issues. Mariah holds a Bachelor's degree in Business Administration and Management from Bowie State University and an Associate's degree from Prince George's Community College.