Amy Jenkins

Amy Jenkins has extensive experience in the customer service and claims sectors, currently serving as a Learning and Development Coordinator and Product Team Lead at Brightside Co since May 2016. In this role, Amy focuses on the management and development of the Claims Team, alongside implementing action plans to optimize turnaround times and service level agreements. Previous roles at Brightside include Release Champion, Claims Specialist, Subject Matter Expert/2IC, and Customer Experience Ambassador, showcasing a strong commitment to enhancing customer experiences and resolving conflicts effectively. Prior experience includes sales roles at Vodafone and in marketing acquisitions, complemented by a Certificate III in Customer Engagement from TAFE NSW and a Bachelor of Forensic Science from Bond University.