Kristen A. McCarthy

Kristen A. McCarthy has a diverse work experience, starting with their current role as the Director of Product Marketing at Brightspeed since November 2021. Before that, they worked at CleanChoice Energy as the Executive Director of Sales Channels from June 2019 to June 2021 where they were responsible for establishing and transforming various sales channels and improving the customer journey.

In 2018, Kristen was the Director of Customer Service at Frontpoint, where they led the customer experience team and achieved various accomplishments such as introducing new GoToMarket processes and revitalizing front-line leadership.

Prior to that, they held multiple roles at Verizon, including Channel Director of Verizon Business Markets and Director of Business Marketing Operations. In these roles, they developed sales strategies, identified new channels/partners, and led sales execution. Kristen A. also managed initiatives from business case to implementation and launched new products and services, reducing time to market.

At Verizon, Kristen also served as the Director of Large Business Partner Sales, where they led the sales management of indirect sales operations and achieved significant revenue growth.

Early in their career, they were the Sales Director of Consumer Sales and Support Centers at Verizon, where they directed a large team and achieved improved sales productivity and internal service indicators.

Overall, Kristen A. McCarthy has a strong background in sales, marketing, and customer service, with experience in leadership, channel management, strategy development, and process improvement.

Kristen A. McCarthy has a Bachelor of Science (BS) degree in Business/Managerial Economics from Meredith College. Kristen A. also holds an MBA from The George Washington University School of Business, with a focus on Finance.