Monica J. Thompson Mba, Ehrs

Monica J. Thompson, MBA, EHRS has a diverse work experience spanning various industries and roles. Monica J. currently serves as a Senior Healthcare Management Consultant Manager at Cognizant, where they lead client innovation in healthcare technology using agile methodologies. Their responsibilities include identifying and analyzing current business operations, developing implementation plans for digital health, provider and payer value chains, and crafting training materials.

Prior to their current role, Monica worked as a Home Health Staff Nurse at BrightStar Care, providing in-home nursing care and services to assigned clients. Monica J. administered medications and therapies, documented vital signs and medical histories, and effectively communicated diagnoses and treatment options to patients and their families.

Monica also gained experience at Vanderbilt University Medical Center, where they held multiple roles. As a Pediatric Nurse Technician, they administered patient care and related activities under the supervision of a registered nurse. Monica J. also served as a Patient Services Specialist, managing patient check-ins, admissions, triage, transfers, and discharges at walk-in clinics.

Additionally, Monica worked as a Senior Strategic Advisor at Blue Cross Blue Shield of Massachusetts, where they collaborated with senior leaders to shape technology services aligned with the strategic goals of the Benefits, Payments & Pricing Operations domain. Monica J. engaged in strategic planning and supported the translation of strategies into business capabilities and execution plans.

Earlier in their career, Monica worked at Accenture as a Management Consulting Manager and Campus D&I Recruiting Lead. Monica J. led the replacement of policy and claims administration systems for insurance companies, collaborating with business stakeholders and driving process efficiencies.

Monica also gained experience in risk advisory services at KPMG US, where they contributed to enterprise risk and capital management projects for insurance and reinsurance companies. Monica J. supervised and mentored associates, served as a liaison between clients and upper management, and supported the success of risk advisory services.

Prior to that, Monica worked at CSAA Insurance Group, a AAA Insurer, where they held multiple roles including Senior Business Process Consultant and Associate Product Manager. In these roles, they identified and redesigned business processes, developed and executed solutions and policies, and collaborated with cross-functional teams to manage projects.

Earlier in their career, Monica worked at California Casualty as an Auto Research & Development Analyst Senior, conducting research and analysis on policy forms, rates, and service options. Monica J. also worked at USAA in various underwriting and advisory roles, where they researched and resolved underwriting complaints, provided underwriting solutions for policyholders, and fostered agency relationships.

Overall, Monica J. Thompson, MBA, EHRS brings a wealth of experience in healthcare management consulting, nursing, strategic planning, technology services, risk advisory, and underwriting to their current role at Cognizant.

Monica J. Thompson, MBA, EHRS has a diverse education history. Monica J. began their educational journey by earning a Bachelor of Arts (BA) degree in Economics and Consumer Sciences from UMass Boston.

In 2012, they pursued a Master of Business Administration (MBA) degree in Business Administration, Management, and Operations from Brandman University, which they completed in 2014.

Monica then gained certification as a Certified Nurse Assistant from NATS, Inc. in 2019. Monica J. furthered their nursing education by earning a Diploma in Nursing from Tennessee College of Applied Technology - Nashville between 2020 and 2021.

Currently, Monica J. Thompson is working towards a Bachelor of Science/Master's Science degree in Nursing from Grand Canyon University, with an expected completion date in 2024.

Besides their formal education, Monica has obtained various certifications. Monica J. is a Registered Nurse and Licensed Practical Nurse, certified by the Arizona State Board of Nursing and the New York Board of Nursing in 2022. Additionally, they became a Certified Nurse Assistant accredited by the New York State Department of Health in 2021.

Monica has also received the Basic Life Support for Healthcare Providers (BLS) certification from the American Heart Association in 2023.

In the past, Monica obtained the Insurance Generalist certification from Accenture in 2016. Monica J. also pursued additional certifications such as the Accredited Claims Adjuster Designation and the Personal Lines Coverage Specialist Designation, although specific details regarding the institutions and completion dates are not provided.

Lastly, Monica pursued a Project Management Certificate from California State University, East Bay, although details regarding completion are not available.