Holly (Schryer) Diaz

Holly (Schryer) Diaz has a diverse work experience with a focus on customer success, operations, and leadership development. Holly (Schryer) currently serves as the Manager of Customer Success Operations at brightwheel since March 2023. Prior to this, they were a Project Partner at Little Bites Coaching, LLC from January 2022 to March 2023. In January 2023, they briefly attended BreakLine Education as a student.

Diaz has also held significant roles at Team.ai, where they were the Customer Success Lead and Program Manager from January 2022 to January 2023. Holly (Schryer) was responsible for implementing and scaling the customer success program and leading a remote team of customer success representatives. Additionally, they played a crucial role in supporting product releases, gathering customer feedback, and aligning stakeholders. Holly (Schryer) also contributed to the improvement of client acquisition and onboarding processes, as well as achieving high customer satisfaction.

Before their career in the tech industry, Diaz had a notable tenure with the United States Naval Academy and the US Navy. At the Naval Academy, they served as a Program Manager for Leadership Development from May 2019 to August 2022. Holly (Schryer) also held various positions such as Director of Recruiting Operations, Project Manager for the Naval Academy Women's Network Executive Steering Committee, Adjunct Professor, and Fellow in the Leadership Education and Development (LEAD) Master's Program.

In the US Navy, Diaz worked as a Helicopter Pilot from April 2015 to August 2022. Holly (Schryer) also served as an Operations Program Manager and a Student Naval Aviator/Fleet Replacement Pilot from May 2012 to April 2015.

Overall, Holly (Schryer) Diaz's work experience showcases their expertise in customer success, leadership development, and military service.

Holly (Schryer) Diaz attended the United States Naval Academy from 2008 to 2012, where they obtained a Bachelor of Science (BS) degree in Political Science - International Relations. In 2018 to 2019, they attended The George Washington University and earned a Master of Arts (MA) degree in Leadership Education and Development. Additionally, in February 2022, they completed a certification course titled "Tableau 2022 A - Z: Hands-On Tableau Training for Data Science" at Udemy.