Antonia Nugent

Antonia Nugent is an accomplished Learning & Development Manager at British Airways' Global Learning Academy since December 2012, where Antonia leads the design and delivery of comprehensive training programs to ensure high performance and safety standards in customer service across the airline. Antonia previously held roles at British Airways, including Learning & Development Executive, where initiatives such as the innovative Disruption Management learning event were introduced, and Duty Operations Manager during the Paralympic Games. Prior experience includes positions at LOCOG, where Antonia managed workforce operations for the London 2012 Olympic Games, and various roles at British Airways since 1995 focused on training and customer service. Antonia's career began in the hospitality sector, with management roles at Forte Hotels and Marriott International, following a degree in Hotelkeeping and Catering Management from the University of West London.