Katy Blake

Katy Blake is a seasoned professional with extensive experience in customer service and management, primarily with British Airways since October 2013, where Katy has held multiple leadership roles including Customer Transformation Lead and Service Integration Lead. With a background in project coordination and stakeholder engagement, Katy applies Six Sigma principles to enhance operational efficiency. Prior experience includes customer-focused positions at Brooklands Hotel and Flair Gymnastics, as well as an early role in kitchen service at Castle Public House. Katy holds a BS in International Travel and Tourism Operations Management from the University of Surrey.