Manish Negi

Manish Negi is an experienced professional with a strong background in customer recovery and operational management within the energy sector, specifically at British Gas since July 2010. Currently serving as Customer Recovery Lead, Manish is responsible for managing customer and business interests following service standard gaps, while also creating solutions to prevent future occurrences. Previous roles at British Gas include Operational Controls Manager and Business Analyst, focusing on risk management, controls development, and process mapping. Prior to British Gas, Manish held positions at Dell International Services, Mphasis, and IBM Daksh, demonstrating expertise in technical support, team management, and customer satisfaction across various sectors. Manish holds an MBA in Computer Management and a Bachelor of Commerce from Savitribai Phule Pune University, along with educational qualifications in Computer Science and Science from earlier schooling.