Yvonne Uma (Assoc CIPD)

Yvonne Uma (Assoc CIPD) is an experienced professional with a diverse background in customer service and human resources. Currently serving as a Retention Specialist and Customer Resolution Agent at British Gas since March 2022, Yvonne excels at supporting energy customers across multiple channels and resolving inquiries comprehensively. Prior roles include Customer Service Advisor at British Gas, Human Resources Consultant at Vigan Nigeria Limited, Public Sector Liaison Officer at the Department for International Trade, and Customer Service Representative at Zenith Bank Group. Yvonne holds a Master's degree in Human Resources Management from Nottingham Trent University and a B.A. in English and Literature from Abia State University.