Caroline Pierquin

Caroline PIERQUIN is a seasoned customer support professional with extensive experience in various roles across multiple companies. Currently a Customer Support Specialist at Broadbean Technology, Caroline previously served as a Customer Service Representative at Trainline and a Customer Service Advisor at Trip.com, where responsibilities included addressing customer inquiries and enhancing overall customer experience. Earlier career highlights include a significant tenure at Colt Technology Services as a Continuous Improvement Lead Advisor, where Caroline drove business change and improvements, managed stakeholder relationships, and led quality assurance initiatives. Caroline began their career at Xerox, holding multiple roles focused on billing administration, coaching, and process improvements. Educational qualifications include a 2-year diploma in Managerial Assistance from Lycée Sivard de Beaulieu and an A-Level in Accountancy from Lycée Pierre et Marie CURIE.