Qi Pan

Qi Pan is an experienced professional in customer service management and commercial operations, currently serving as the APAC Customer Service Manager at Brompton Bicycle since September 2021. Prior roles include Customer Service Supervisor at FOREO, where responsibilities encompassed managing online customer service operations, and Commercial Operation B2C Supervisor at Costa Crociere S.p.A., focusing on commercial analysis and sales support. Additional experience includes User Experience Analysis Supervisor at Trip.com, where competitive intelligence was prioritized, and Procedural Control & Quality Assurance roles at Agoda, overseeing process development and quality assurance. Qi Pan holds a post-graduate degree in International Hospitality Management from the EHL Swiss School of Tourism and Hospitality and a Bachelor of Arts in English Language and Literature from North University of China.