Gonçalo Baía

Gonçalo Baía is an experienced hospitality and customer service professional with a comprehensive background encompassing various roles since 2017. Currently serving as a Barista at Bubble CiTea, Gonçalo has also worked as a Waiter/Bartender with Off to Work, gaining experience in prestigious venues including Hilton Hotel and Oxford University. In a customer service capacity, Gonçalo has worked as a Customer Service Assistant at Collegiate UK, a Student Ambassador at University College Birmingham, and held multiple roles related to administrative support. Educational qualifications include a Licentiate degree in International Tourism Management from University College Birmingham, enhanced by participation in the Erasmus+ Programme. Gonçalo's diverse skill set includes proficient drink preparation, catering services, reception duties, and finance assistance, showcasing adaptability across different work environments.