Charlotte Jones

Charlotte Jones is an accomplished Client Services Team Manager at Budget Direct, with extensive experience in managing teams and enhancing customer service performance since August 2016. Previously, Charlotte held positions such as Claims Team Manager at Budget Direct and CLC, and Senior Legal Liability Consultant, showcasing a strong background in claims management and legal consulting. Charlotte has also successfully led teams at OUTsurance and Momentum Short Term Insurance, demonstrating expertise in claims investigation and recovery processes. Educated with a Bachelor of Laws (LLB) from UNISA and pursuing an Advanced Diploma in Business Management from MANCOSA, Charlotte combines legal knowledge with leadership skills to drive operational excellence in the insurance industry.