Laurentino Rios

Laurentino Rios is an experienced professional with a background in customer service and management roles across various organizations. Currently serving as the Assistant Workshop Manager at Build-A-Bear Workshop since December 2022, Laurentino has previously worked as a Keyholder at CAMP, where responsibilities included staff management and mentoring. Additional experience includes roles such as Mansion Ambassador and Shift Lead at Rosé Mansion, Field Manager at New York Iconic Cruises, and Customer Care Representative at The Ride, LLC. Laurentino's extensive tenure at Madame Tussauds New York as Operations Duty Manager encompassed coaching and supporting teams, addressing customer service standards, and collaborating with Human Resources. Educational background includes attendance at Borough of Manhattan Community College and the High School for Health Professions, earning a General High School Diploma.