Kate Brennan

Kate Brennan is a seasoned professional in customer success, currently serving as Sr. Manager of Customer Success at Built In since April 2022. In this role, Kate leads a team of customer success managers across various business segments, focusing on reducing churn and enhancing customer retention through program development and strategic feedback integration with product teams. Prior to this position, Kate held multiple roles at Black Spectacles, including Manager of Customer Success, showcasing a strong trajectory in customer-focused leadership. Earlier professional experiences include marketing roles at American Spoon Foods and Symons General Store, as well as a foundational role in managing editorial and marketing initiatives at Black Card Media. Kate obtained a Bachelor of Science degree in English with a Creative Writing focus, complemented by a history minor from Indiana University Bloomington.