Bill Eckels

Bill Eckels has extensive experience in customer service and case management within the healthcare sector. Currently serving as a Client Services Specialist at Veracyte, Inc., Bill has been responsible for managing customer accounts and facilitating communication between patients and physicians since November 2021. Prior to this, Bill worked at Genentech as a Reimbursement Specialist and Case Manager, providing support in a high-volume contact center and conducting benefits investigations. Additionally, Bill held a position at Kaiser Permanente as a Case Manager, specializing in member grievances and appeals. Bill's educational background includes coursework in Political Science and Government at the College of Alameda.