Yijia L.

Yijia L. is a seasoned Customer Service Senior Quality Assurance Analyst at Bybit since January 2021, where responsibilities include conducting quality audits of customer interactions and developing a DSAT analysis framework. Prior experience includes a role as Client Services Analyst at Bybit, focusing on product knowledge and client issue resolution. Yijia L. began the career as an Industrial Audit Trainee at EY, gaining extensive audit and financial reporting experience. Other notable positions include Senior Finance Executive at Sunway Business Investment Society, managing club finances and organizing successful events, and Administrative Assistant at Min Tien & Co Sdn Bhd, where business transaction records were maintained. Academic qualifications include a Bachelor of Science in Accounting and Finance from Lancaster University and Sunway University, alongside ACCA studies.