Vanessa Fillion

Vanessa Fillion has over a decade of experience in customer service and operational support, currently serving as a Support opérationnel in the Département des adhésions at CAA-Québec since April 2011. Responsibilities include addressing inquiries from travel center employees regarding member files, processing membership applications and renewals, and managing transactions related to CAA Dollars. Vanessa has also held roles as Conseillère en services, where key tasks involved advising members on North American travel destinations, managing international driving permits, and overseeing tourism documentation inventory. Prior experience includes customer service at Ivanhoé Cambridge and a position at IGA Extra. Vanessa holds a degree in Tourism from Mérici Collégial Privé and a certification in effective web writing from Cégep Limoilou.