Ray Bayley

Ray Bayley is an experienced IT professional specializing in desktop support and service management. With a career spanning over 15 years, Ray has held positions such as Desktop Support Engineer at CAE Technology Services and ICBC Standard Bank Plc, as well as 2nd Line Support Analyst at Cancer Research UK. Notable projects include rolling out Windows 7 laptops for the British Heart Foundation and providing extensive support for over 3000 users at Cancer Research UK. Ray has demonstrated expertise in various support environments, utilizing tools such as Service Now and Remedy ITSM, while managing support teams in compliance with ITIL standards. Educational background includes attendance at The Charles Dickens School and Dane Valley High School.