Herve Gicquel

Herve Gicquel has extensive experience in the banking sector, currently serving as Responsable de département and Responsable Banque Digitale at Caisse d'Epargne Ile-de-France since September 2012. Previously, Gicquel held the position of Responsable de Département at CAISSE D'EPARGNE since 1996, overseeing a team of 50 telemarketers and 7 managers in a sales-oriented customer service environment. Gicquel played a crucial role in evolving the department from inbound service to a proactive sales force that leverages digital interactions, emphasizing the importance of "rehumanizing digital" customer engagement. Additionally, Gicquel has served as Directeur d'Unité Commerciale, managing multiple agencies and achieving significant results. Educational qualifications include a CESB in Management from CFPB & HEC Exed, along with a specialization as Référent Handicap SERAC from 2010 to 2011.