Samuel A.

Helpdesk Support Analyst at Calgary Drop-In Centre

Samuel A. is a skilled Cyber Security Analyst currently working at TickTockTech since June 2024, where responsibilities include monitoring and analyzing security incidents to improve response times and enhance system security. Samuel also serves as a Helpdesk Support Analyst at Calgary Drop In & Rehab Centre Society, achieving a 95% resolution rate for security-related issues. Previous experience includes roles as a Data Entry Assistant at LIFEFORM Chairs, contributing to increased data accuracy and compliance with data privacy regulations, and as a Stakeholder Relationship Advisor at Pfizer, facilitating communication between technology teams and external stakeholders. Samuel holds a Postgraduate Diploma in Computer/Information Technology Administration and Management from CDI College and a Bachelor of Medicine, Bachelor of Surgery (MBBS) from Nnamdi Azikiwe University.

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