Joshua Salzwedel

Joshua Salzwedel has over 13 years of experience in the field of information technology and customer support. Joshua currently holds the position of Senior System Administrator/I.T. Manager at Caliente Construction, Inc., where they are responsible for decision-making, solutions architecture, systems administration, network administration, SQL administration, asset management, and information security. Prior to this, they worked as a Senior System Support Engineer II at bva, Inc., providing diverse end-user support and implementing process improvements. Joshua also served as a Service Desk Engineer at Enterprise Technology Services, where they were responsible for level 2 service desk support, project services, field services, systems administration, and network administration. Before that, they worked as a Service Desk Analyst at Cognizant, handling level 1.5 triage, team leadership, troubleshooting various IT issues, and performing user provisioning. Joshua's earlier experience includes working as a Technical Customer Service Representative at Ports America, providing troubleshooting and customer support in the international shipping industry, and as an Enrollment Advisor at the University of Phoenix, guiding students through academic and technical challenges. Joshua began their career at Macy's, working in various roles including Logistics Analyst, Store Services, and Credit Analyst. Overall, Joshua Salzwedel has a strong background in IT administration, technical support, and customer service.

Joshua Salzwedel obtained a Bachelor of Arts (BA) degree in English Literature from Arizona State University, where they studied from 2004 to 2007. In January 2021, they also obtained a certification in CCNA: Switching, Routing, and Wireless Essentials from Cisco.