William Vargas

William Vargas is an experienced IT professional with a strong background in service desk management and IT operations. Currently serving as Global Service Desk Manager at Calix since August 2022, Vargas previously held similar roles at HH Global and InnerWorkings. At the Boston Consulting Group, Vargas excelled as IT Manager for the Great Lakes region, overseeing strategic IT service planning and managing a diverse team to support consulting and administrative staff across multiple offices. Earlier experience includes roles as Help Desk Manager at Blackman Kallick Plante Moran and Help Desk Analyst at Blackman Kallick. Vargas began professional career as a Project Manager at Rocket USA, Inc. and is pursuing a Bachelor of Science in Computer Information Systems at Devry University.