Dean Donovan

Dean Donovan is a seasoned professional with extensive experience in customer experience and service design. Currently serving as a Strategic Customer Experience Designer at Callaghan Innovation since February 2020, Dean has previously held similar roles at the Bank of New Zealand and Innoventive, where responsibilities included unlocking creativity and enhancing collaboration within organizations. Earlier in the career, positions at Service Design NZ Ltd and New Zealand Trade and Enterprise involved creating innovative value propositions and leading service design projects aimed at supporting New Zealand businesses. Dean's foundational experiences in customer strategy and channel development were gained during tenure at ANZ and BNZ. Academic qualifications include a Bachelor of Arts with Honours in Sociology from Victoria University of Wellington and recent training in service design.