Maml Jason Pounds

Jason Pounds has a diverse work experience spanning over two decades. Jason started their career as a Vocational Rehabilitation Coordinator at Net 10 Technologies, where they established and co-managed a vocational rehabilitation computer training department. Jason then worked as a General Manager at Applied Computer Training & Technology before joining Citigroup U.S.A. N.A. as a Customer Relations Manager.

In 2005, Jason joined Capital Group | American Funds as a Client Services Team Manager, where they managed a team of direct and indirect reports in a mutual fund and banking call center environment. Jason also played a key role in implementing Lean methodology and continuous improvement processes. During their tenure, they served as a Compliance Team Manager and was responsible for ensuring the department's quality expectations were met or exceeded.

In 2015, Jason transitioned to Amen Clinics, Inc. as a Client Care Call Center Manager. Jason managed intake coordinators and successfully improved monthly sales and conversion rates. Afterward, they worked at MedXM - Mobile Medical Examination Services, Inc. as a Member Services Supervisor, where they managed customer service representatives and significantly improved the booking rate and revenue.

From 2017 to 2019, Jason held the position of Director of Clinic Operations at Hurtt Family Health Clinic, overseeing the daily operations of three FQHC locations. Jason implemented strategies to improve call center performance, enhance patient satisfaction, and manage patient complaints and outreach efforts.

Most recently, Jason worked as the Clinic Operations Director at Camino Health Center, starting in July 2019. In this role, they are responsible for the clinic's operations, ensuring smooth functioning and effective service delivery.

Throughout their career, Jason has demonstrated strong leadership, managerial, and organizational skills in various healthcare and customer service roles within different industries.

Jason Pounds has a comprehensive education history that includes various degrees and certifications. Jason obtained a Master of Arts (MAML) degree in Management and Leadership from Webster University, which they pursued from 2012 to 2015. Prior to that, they completed their Bachelor of Arts (BA) degree in Business Administration and Management from the same university between 2009 and 2011.

Before attending Webster University, Jason attended Chaffey College and earned an Associate of Arts (AA) degree in Liberal Arts and Sciences/Liberal Studies. This took place from an unspecified start year until 2003. Jason also completed an undergraduate program in Liberal Arts and Sciences at Hawaii Pacific University from 2000 to 2002.

In addition to their academic achievements, Jason Pounds has obtained several certifications. Jason received a Health Management+ Certification from the California Primary Care Association in March 2023. In June 2019, they obtained a Lean Six Sigma Green Belt Certification from Lean Six Sigma Partners. Furthermore, Jason holds a Certified Nursing Assistant certification from the American Red Cross, which they obtained in November 2001.

These educational qualifications and certifications make Jason Pounds a well-rounded individual with a strong educational foundation and additional expertise in healthcare and management.